Nexom Aesthetics Privacy Policy

Last updated: December 2025
This Privacy Policy explains how Nexom Aesthetics (“we”, “us”, “our”) collects, uses, and protects your personal data when you interact with us through our website, email, SMS, or any online service.

If you have any questions or requests regarding your personal data, contact us at:
📧 support@nexomaesthetics.com
📞 0330 133 8420
📍 Unit 2, Baron Court, Sallow Road, NN17 5JX, Corby, Northamptonshire

1. Information We Collect

We may collect the following types of information:

Information you provide directly

  • When creating an account

  • When placing an order

  • When submitting an enquiry

  • When subscribing to newsletters/SMS

  • When interacting with customer service

This may include your name, email address, phone number, business details, delivery address, payment details (processed securely by third-party gateways), and any other information you voluntarily provide.

Information collected automatically

When you visit our website, we automatically collect:

  • IP address

  • Browser type & device information

  • Pages viewed and session behaviour

  • Shopping cart activity (including abandoned carts)

  • Cookies and similar tracking technologies

See our Cookie Policy for more information.

Information from third parties

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics providers (e.g., Google Analytics, Meta Pixel)

  • Advertising platforms (e.g., Facebook, TikTok)

2. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To process and fulfil your orders

  • To manage your account

  • To provide customer support

  • To personalise your shopping experience

  • To send service updates (order confirmations, delivery updates, account notices)

  • To send marketing communications where permitted

  • To improve our website, services, and customer experience

  • To conduct internal analytics and performance tracking

  • To comply with legal, regulatory, and tax obligations

  • To prevent fraud and protect our business

We only process your personal data where we have a lawful basis, such as contract, legitimate interests, legal obligation, or consent (for marketing).

3. Marketing Communications

We may send you marketing messages by email, SMS, or social platforms if:

  • you have opted in, or

  • you have made a purchase and not opted out (legitimate interest)

You can update your communication preferences or opt out at any time:

📧 support@nexomaesthetics.com

If opting out of SMS, simply reply STOP.

We never sell your data to third parties.

4. Sharing Your Information

We may share your personal data with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Delivery & logistics partners

  • IT and website hosting providers

  • Email/SMS marketing platforms

  • Analytics and advertising platforms

  • Fraud prevention services

  • Professional advisors (legal, financial, compliance)

We only share what is necessary, and all partners are required to keep your data secure and compliant with UK GDPR.

We do not share your information with third parties for their own marketing unless you explicitly request this.

5. International Transfers

Some of our service providers (such as email, SMS, hosting, analytics, or payment processors) may process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreements (IDTAs)

  • Adequacy decisions

By using our services, you acknowledge that your data may be transferred securely to trusted international partners.

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Object to processing based on legitimate interests

  • Withdraw marketing consent at any time

  • Request data portability

  • Restrict processing in certain circumstances

  • Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
📧 support@nexomaesthetics.com

7. Data Retention

We keep your information only for as long as necessary for:

  • order fulfilment,

  • accounting & tax purposes,

  • legal/regulatory compliance,

  • resolving disputes,

  • or maintaining your account.

Inactive accounts may be deleted after a reasonable period.

8. Data Security

We take data protection seriously and use various measures to keep your information safe, including:

  • Encrypted connections (HTTPS)

  • Secure payment processing via PCI-compliant platforms

  • Access controls

  • Regular security monitoring

  • Staff training

While no system is 100% secure, we take all reasonable steps to protect your data.

9. Cookies

Cookies help us:

  • recognise returning visitors

  • remember your cart

  • keep you logged in

  • improve website performance

  • track analytics

  • personalise content and advertising

For full information, see our Cookie Policy.

If you disable cookies, some parts of the website may not work properly.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect:

  • changes in the law

  • updates to our services

  • improvements to our data practices

We will post the updated version on this page.
The date at the top indicates when it was last revised.

11. Contact Us

If you have any questions, requests, or concerns about how we handle your personal data, you can contact us at any time:

📧 support@nexomaesthetics.com
📞 0330 133 8420
📍 Unit 2, Baron Court, Sallow Road, NN17 5JX, Corby, Northamptonshire